Flights have faced significant delays and cancellations at major airports, including Heathrow, following an alleged cyber-attack on Collins Aerospace, a service provider for check-in and boarding systems. This issue has led to disruptions not just at Heathrow but also at airports in Brussels and Berlin, highlighting the widespread impact on air travel across Europe.
Heathrow officials have urged passengers to verify their flight status prior to arriving at the airport. The airport issued a statement explaining that Collins Aerospace, which operates check-in and boarding systems for various airlines worldwide, is currently dealing with a technical malfunction that could result in delays for departing flights. Travelers are advised to arrive no earlier than three hours before long-haul flights and two hours before domestic flights. Additional staff members have been deployed in check-in areas to assist passengers and minimize disruption.
Brussels Airport confirmed that a cyber-attack occurred on the evening of September 19, impacting the same service provider. As a result, the airport is currently limited to manual check-in and boarding processes, which has significantly affected the flight schedule, leading to delays and cancellations. Passengers are encouraged to check their flight statuses with their respective airlines and to only head to the airport if their flights are confirmed.
Berlin Airport also reported longer waiting times at check-in due to the technical difficulties faced by Collins Aerospace. A statement from the airport confirmed that efforts are underway to resolve the issue as swiftly as possible.
In light of the situation, Collins Aerospace has been approached for further comments regarding the cyber-attack and its ramifications. As airlines and airports work to manage the fallout from this unexpected disruption, passenger safety and communication remain top priorities.
