Verizon has announced the restoration of services following a significant outage that impacted users for over 10 hours. The company took to Twitter to inform customers that the connectivity issue has been resolved and recommended restarting devices if any users continue to experience problems. Despite this, Verizon has not revealed the specific cause of the outage.
In an earlier communication, the carrier expressed regret for the disruption, acknowledging that it fell short of customer expectations. “Today, we let many of our customers down and for that, we are truly sorry,” Verizon stated. The company assured users that its teams were working tirelessly to rectify the problem. “We will make this right — for any customer affected, we will provide account credits and share updates soon.”
While Verizon has yet to disclose the amount of the compensation credits, it has drawn comparisons to a previous outage experienced by AT&T, which issued a $5 credit to customers after a major service disruption in February 2024. Some Verizon users have taken to social media to demand more substantial compensation, suggesting credits of $30 or more, emphasizing the seriousness of the interruption.
The outage began around noon EST, causing Verizon subscribers to lose cellular access, which affected fundamental services such as voice calls, texting, and mobile data. Notably, Apple iPhone users encountered an unexpected switch to the SOS mode, a feature designed for emergencies that activates when traditional cell service is unavailable. Downdetector.com reported over 2 million user submissions regarding the connectivity issues.
In light of the widespread impact, a U.S. senator has commented on the necessity for federal legislation mandating that wireless carriers and internet service providers compensate consumers for prolonged outages. Senator Ben Ray Luján (D-New Mexico) tweeted his commitment to crafting legislation requiring pro-rated refunds for extensive interruptions.
As Verizon works to address the fallout from this incident, customers are awaiting further details regarding the promised account credits and any official communication regarding the outage’s cause.
