Crypto.com Exchange has announced a significant upgrade to its VIP Program, enhancing the overall experience for high-volume traders and asset holders. This revamped program aims to provide a more straightforward and adaptable VIP experience, addressing the evolving needs of the trading community.
The key changes to the VIP Program include the introduction of multiple qualification pathways, simplifying the process for traders to achieve and maintain VIP status. In addition, the program now features unified trading fees for both Spot and Derivatives trading, along with a two-component structure. This structure distinctly separates trading fee eligibility from long-term VIP privileges, allowing users to retain important benefits even as their trading activity fluctuates.
Previously, the VIP status was primarily determined by trading volumes, but as user behaviors have evolved, the demand for flexibility and greater transparency in the qualification process grew. The upgrade responds directly to this feedback by expanding the avenues through which users can qualify for VIP status while preserving the value of the status once earned.
The upgraded VIP Program is divided into two essential components: the VIP Tier and the VIP Tag. The VIP Tier is the determinant of eligibility for receiving VIP trading fees on both Spot and Derivatives. Meanwhile, the VIP Tag is responsible for unlocking additional non-fee VIP privileges and is generally retained permanently once attained. This separation is designed to ensure long-term recognition for users, while keeping trading fees aligned with their current trading activity.
To qualify for a VIP Tier, users can meet any of the following thresholds:
- 30-day Spot trading volume, which includes Spot Margin.
- 30-day Derivatives trading volume, covering Futures and Perpetuals.
- Last-day CRO balance, without the need for staking.
A user’s VIP tier is identified by the highest level they achieve across any of the qualification pathways. Daily automatic reviews ensure that tiers are updated based on current Spot volume, Derivatives volume, and CRO balance.
It is important to note that while users need to meet only one threshold to qualify for VIP status, failure to meet any thresholds may lead to a downgrade in tier and associated fee discounts. Nonetheless, it is typically the case that users retain their VIP Tag, along with the non-fee related benefits.
Once a user gains a VIP Tag, they become eligible for various exclusive advantages. These include access to selected partnership experiences, such as opportunities linked with Formula 1, the UFC, and the Philadelphia 76ers. Moreover, VIP users benefit from OTC trading access (subject to eligibility), heightened withdrawal limits, enhanced account limits, and priority support services, which offer dedicated channels for assistance.
While trading fee tiers within this program fluctuate based on user activity, the core privileges associated with being a VIP member remain fixed, thus providing users with greater stability and long-term value. Trading fee discounts will still adjust according to the latest trading activities, but essential VIP entitlements will remain accessible.
Participation in the VIP Program is governed by specific qualification criteria and ongoing eligibility requirements, alongside jurisdictional limits. Trading tiers, fee discounts, and the benefits tied to them may vary over time based on trading patterns and CRO balances. Certain VIP privileges may call for further verification and are not guaranteed. Furthermore, Crypto.com maintains the right to modify, suspend, or terminate the VIP Program at its discretion, encouraging users to stay informed about all relevant terms and conditions before getting involved.
